Communication & Platform Costs
A transparent breakdown of charges for phone numbers, calls, messages, and compliance.
Phone Numbers
Local Numbers
Standard local area code numbers (US/Canada).
Toll-Free Numbers
800, 888, and other toll-free prefixes.
Messaging (SMS & MMS)
SMS (Text)
$0.0083 / segment
(Inbound & Outbound US/Canada)
MMS Outbound
Messages containing images/media sent.
$0.0220 / segment
(US/Canada)
MMS Inbound
Messages containing images/media received.
$0.0165 (Local)
$0.0200 (Toll-Free)
Standard Carrier Fees apply (see below).
Voice Calls
Outbound Calls
Calls made from the system to US/Canada numbers.
Inbound (Web/App)
Calls answered directly on the web or mobile app.
Inbound (Forwarded)
Calls forwarded to an external mobile/desk number.
Compliance & Registration (A2P 10DLC)
Low Volume Standard
Best for smaller businesses or limited messaging volume.
High Volume Standard
For frequent or large-scale messaging use cases.
Intelligence & Additional Features
Number Validation
Checks validity before sending SMS.
$0.005 / lookup
Spam Detection
Tests incoming calls for spam.
$0.005 / test
Call Recording
Enabling call recording.
$0.0025 / min
Transcription
Text transcription of calls.
$0.024 / min
Voicemail Drops
Pre-recorded voicemail delivery.
$0.0180 / min
Recording Storage
Hosting for call audio files.
$0.0005 / min/mo
Machine Detection
Detects answering machines.
$0.0075 / call
Name Lookup
Caller ID name retrieval.
$0.01 / lookup
Carrier Passthrough Fees
| Carrier | SMS Outbound | SMS Inbound | MMS Outbound | MMS Inbound |
|---|---|---|---|---|
| AT&T | $0.003 | $0.003 | $0.0075 | $0.0075 |
| T-Mobile | $0.003 | $0.003 | $0.01 | $0.01 |
| Verizon | $0.004 | - | $0.0065 | - |
| US Cellular | $0.005 | - | $0.01 | - |
| All other carriers | $0.0035 | - | $0.01 | - |
If you have any questions, please let us know!